Truecaller have found themselves in the center of a commotion after several users have expressed their dissatisfaction to the app for trying to sign them up for Truecaller UPI payments services, labeled Truecaller Pay. Truecaller Pay lets users create their own unique Virtual Payment Address (VPA) in the Truecaller app, and can instantly perform financial transactions using any UPI supported bank.
Truecaller Pay payments service was launched in India in March 2017 and as per the app, it has over 15 million users using the service. It has paired up with ICICI Bank to handle the banking and transactional data of the customers.
Truecaller UPI Unauthorized Registration
The first report popped up on Twitter where the affected user mentioned his Truecaller UPI unauthorized registration. Soon after, multiple users have also voiced out the same problem faced by them. Since a complete setup is required by the user to successfully register their UPI Pin and other details, many users were astounded and panicked when they received messages from the ICICI Bank like “Your Registration for UPI has started. If it’s not you, please report now to your concerned bank.”
Truecaller’s Response To Truecaller UPI
In response to the predicament, Truecaller recognized the error and cited that a bug from the previous software update has caused the issue.
“We have discovered a bug in the latest update of Truecaller that affected the payments feature, which automatically triggered a registration post updating to the version. This was a bug and we have discontinued this version of the app so no other users will be affected”, a Truecaller representative said in a statement.
“We’re sorry about this version not passing our quality standards. We’ve taken quick steps to fix the issue and already rolled out a fix in a new version. For the users already affected, the new version with the fix will be available shortly; however, in the meanwhile, they can choose to manually deregister through the overflow menu in the app.”
Dilip Asbe, the Managing Director and CEO of NPCI, clarified that the Truecaller’s bug has started the registration process for the Truecaller UPI but registration can’t be completed without a 2-step process that requires an OTP and personal bank details.
Thankfully, the bug only affected a small fraction of the Android users using Truecaller. The ICICI Bank has yet to issue a statement regarding the whole blunder of Truecaller’s UPI registration.
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